Support
Quick answers first, a real person after that.
Is Type Hotels Meeting really free?
Completely. Every session starts with 1,000 virtual coins and you can refill them any time with the Reset balance button. There is nothing to buy anywhere on the site.
Can I win real money or prizes?
No. Type Hotels Meeting is social gaming only. Coins have no cash value and can’t be exchanged, redeemed or transferred for money, prizes or anything else.
Why did my balance go back to 1,000?
Balances live only in your open browser tab. Reloading or leaving the page starts a fresh session. That’s by design — there are no accounts to manage.
What rule does the dealer follow?
The dealer draws on 16 or less and stands on every 17, soft 17 included. The full rules panel is on the Double Malt 21 page.
How much does a blackjack pay?
A natural blackjack pays 3 to 2, so a 20-coin bet returns your 20 plus 30 more. Regular wins pay 1 to 1, and ties are a push.
Why are my chips greyed out?
Chips switch off during a round and whenever adding them would exceed your balance. If you’re under the 10-coin minimum, use Reset balance.
Is the deck actually shuffled?
Yes. Double Malt 21 uses a real 52-card deck shuffled with your browser’s random number generator, and reshuffles once fewer than 15 cards remain.
Who can play?
Adults aged 18 and over. Type Hotels Meeting is for entertainment purposes only.
Write to the counter
For anything the FAQ doesn’t cover — a bug, a display problem, a privacy question or a friendly suggestion — email support@typehotelsmeeting.com.
Tell us what device and browser you’re using and what happened just before the problem. We usually reply within a couple of working days.
Need a pause?
If play has stopped feeling like fun, our Responsible Play page has practical ideas for taking a break and pointers to help.